Terms and Conditions
Welcome to the Reportico Ltd website. These Terms and Conditions ("Terms") govern your use of our website and outline the general terms under which we provide our services. These Terms constitute a legal agreement between you (“Client”, “you”, “your”) and Reportico Ltd.
1. ABOUT US
1.1. We are Reportico Ltd (“we”, “us”, “our”), a company registered in England and Wales. Our registered address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
1.2. To contact us, please email karan.kumar@reportico.co.uk.
1.3. Our Privacy Policy and Cookie Policy apply to your use of our website and form an integral part of these Terms.
2. SCOPE OF THESE TERMS
2.1. These Terms apply to:
2.1.1. Your use of our website, including all content and resources provided.
2.1.2. The general business relationship between you and us, from your initial inquiry to the delivery of services.
2.2. Please note that while these Terms set out the general framework of our business relationship, the specific details, scope, and deliverables for any particular project will be defined in a separate governing document (such as a Service Agreement, Quotation, or Statement of Work) provided to you after your initial inquiry. In the event of any conflict between these Terms and a specific governing document, the terms of that specific document will prevail.
3. OUR SERVICES and ENGAGEMENT PROCESS
We provide bespoke data services, including Automated Excel Reports, Bespoke Excel Dashboards, and Automated PowerPoint Reports. Our engagement process typically follows these steps:
3.1. Inquiry: You may inquire about our services or book a demonstration through our website.
3.2. Consultation: We will discuss your requirements via email, phone, or a scheduled meeting.
3.3. Proposal: We will provide you with a formal proposal, which may include a Quotation or Service Agreement detailing the scope of work, timelines, and fees.
3.4. Instruction: You formally instruct us to proceed with the service as outlined in the proposal.
3.5. Delivery: We deliver the agreed-upon services.
3.6. Payment: You make payment in accordance with the agreed terms.
4. WEBSITE USE AND INTELLECTUAL PROPERTY
4.1. This website and its content (including text, graphics, logos, and code) are our copyrighted property. All rights are reserved. You are provided with access for your personal and non-commercial use only. You may not reproduce, distribute, or create derivative works from any part of this website without our prior written permission.
4.2. You may use our website only for lawful purposes. You may not use it in any way that breaches regulations, is unlawful or fraudulent, or to transmit any harmful computer code. You also agree not to reproduce, duplicate, or disrupt any part of our website.
5. PUBLICATIONS AND RESOURCES
5.1. The content on our website, including any resources or publications, is provided by us in good faith on an "as is" basis for general information purposes only and is not intended to constitute or substitute professional advice of any kind. We do not accept any liability or guarantee for the topicality, correctness, and completeness of the information provided.
5.2. Liability claims against us which refer to material or non-material damages that have been caused by the use or non-use of the information provided are fundamentally excluded, provided that there is no demonstrable intentional or grossly negligent fault on our part. We expressly reserve the right to change, supplement, or delete parts of the pages or the entire publication, the website, and its contents without separate announcement.
6. CLIENT OBLIGATIONS AND COOPERATION
6.1. When you engage our services, you may provide us with access to your data ("Service Data"). You are fully responsible for this data, including its accuracy, legality, and for ensuring you have the right to provide it to us. The handling of any Personal Data is governed by our Privacy Policy.
6.2. For the purpose of delivering our services, we act as a Data Processor for your Service Data. We will only process this data in accordance with your instructions and as outlined in our governing documents. We are committed to maintaining the confidentiality and security of your data.
6.3. You agree to cooperate with us in all matters relating to the services. This includes, but is not limited to, providing prompt and accurate information, data, and access to relevant personnel or systems as may be reasonably required by us to perform the services. Any delays in your performance of these obligations may result in a delay in the delivery of the services, for which we will not be liable.
7. FEES AND PAYMENT
Fees for our services will be detailed in the specific Quotation or Service Agreement provided to you. Unless otherwise agreed in writing, invoices are due for payment within 14 days of the invoice date. Payments are to be made via a secure third-party payment provider or other methods as specified on the invoice. We reserve the right to charge interest on any late payments in accordance with applicable law.
8. WARRANTIES AND LIMITATION OF LIABILITY
8.1. We warrant that we will perform our services with reasonable care and skill. Our services and website content are otherwise provided on an "as is" basis.
8.2. Except as expressly stated in a governing document, we disclaim all other warranties. Our total liability to you, whether in contract, tort (including negligence), or otherwise, arising under or in connection with our services or these Terms, shall be limited to the total fees paid by you for the specific service from which the claim arose. We are not liable for any indirect or consequential loss, such as loss of profits, business, or data.
8.3. Nothing in these Terms shall limit or exclude our liability for death or personal injury resulting from our negligence, fraud, or any other matter where liability cannot be legally excluded.
9. CONFIDENTIALITY
Both parties agree to keep confidential all information (written or oral) concerning the business, affairs, customers, clients, or suppliers of the other party that may be obtained during the course of our engagement. Neither party shall use the other's confidential information for any purpose other than to perform its obligations under our agreement.
10.OTHER IMPORTANT TERMS
10.1. These Terms, along with any specific governing document, our Privacy Policy, and our Cookie Policy, constitute the entire agreement between us and supersede all previous agreements.
10.2. We may transfer our rights and obligations under these Terms to another organisation. You may only transfer your rights or obligations if we agree in writing.
10.3. If we fail to insist that you perform any of your obligations, it will not mean that we have waived our rights against you. Any waiver must be provided in writing.
10.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.5. These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of England and Wales.
10.6. In the event of any dispute, you agree to first enter into good faith discussions with us to resolve the matter. If a resolution cannot be reached within thirty (30) days, the parties agree to attempt to settle the dispute by mediation before commencing litigation. If the dispute is not settled by mediation within sixty (60) days of the commencement of the mediation, each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms.